In these conditions, the following terms shall be understood to mean:

Speelberg
Registered address (not a visiting address): Prinses Beatrixstraat 16, 4231AN Meerkerk, Netherlands
Email address: info@speelberg.com
Chamber of Commerce number: 65240731
VAT: NL002270172B23

These general conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general conditions is made available to the consumer. If this is not reasonably possible, it will be indicated that the general conditions can be viewed at the entrepreneur's before the distance contract is concluded, and they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In case specific product or service conditions are also applicable besides these general conditions, the second and third paragraph are correspondingly applicable, and in the event of conflicting general conditions, the consumer can always invoke the applicable provision that is most favorable to them.

If one or more provisions in these general conditions are at any time wholly or partially null and void or are annulled, the remaining part of the agreement and these conditions will remain in force, and the relevant provision will immediately be replaced by mutual agreement with a provision that approaches the original intent as closely as possible.

Situations not covered by these general conditions should be assessed 'in the spirit' of these general conditions.

Uncertainties about the interpretation or content of one or more provisions of our conditions should be interpreted 'in the spirit' of these general conditions.

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and amend the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the contract.

Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This particularly includes:

The agreement comes into effect, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer electronically. As long as the acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensures a safe web environment. If the consumer can make payments electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may - within legal frameworks - inquire if the consumer can meet his payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request motivated or to attach special conditions to the execution.

The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a manner that the consumer can store it in an accessible way on a durable medium:

If the consumer exercises his right of withdrawal, the maximum cost of return shipping shall be borne by him.

If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. However, this is conditional upon the product having already been received by the online retailer or conclusive proof of complete return shipment can be provided. The refund will be made via the same payment method used by the consumer.

If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.

The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, which must be done before concluding the purchase agreement.

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in a timely manner before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

Uitsluiting van het herroepingsrecht is slechts mogelijk voor diensten:

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur can offer products or services with prices tied to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are indicative prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's statutory rights and claims against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after discovery of the defect.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The entrepreneur will exercise the utmost care when receiving orders for products and when assessing requests for the provision of services.

The place of delivery shall be the address that the consumer has provided to the company.

Subject to what is stated in paragraph 4 of this article, the company shall execute accepted orders promptly but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or only partially executed, the consumer shall be notified of this no later than 30 days after placing the order. In such a case, the consumer shall have the right to terminate the agreement at no cost. The consumer is not entitled to compensation in this case.

All delivery times are indicative. The consumer cannot derive any rights from any stated deadlines. Exceeding a deadline does not entitle the consumer to compensation.

In the event of termination in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than within 14 days after termination.

If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to provide a substitute item. It will be clearly and understandably indicated at the latest upon delivery that a substitute item is being provided. The right of withdrawal cannot be excluded for substitute items. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products shall rest with the entrepreneur until the moment of delivery to the consumer or a previously designated and made known representative of the entrepreneur, unless expressly agreed otherwise.

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obligated to promptly report any inaccuracies in the payment details provided or stated to the entrepreneur.

In the event of default by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs previously communicated to the consumer.

The entrepreneur has a properly publicized complaints procedure and handles complaints in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur within 2 months, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed response.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

On agreements between the entrepreneur and the consumer to which these general terms and conditions apply, only Dutch law applies, even if the consumer resides abroad.

The Vienna Sales Convention does not apply.