Returns
Once you receive your ordered products, we offer you a reflection period of 14 days. Within this period, you can consider whether the products are to your satisfaction. Should you decide to return the products, you must notify us within those 14 days. After your notification, you have another 14 days to actually return the items to Speelberg Camping. Returns that fall outside this term cannot be accepted anymore.
Return guidelines
Products must be returned or registered within the reflection period of 14 days. After your notification, you have another 14 days to actually return the items to Speelberg. The reflection period starts upon receipt of your order.
Products must be returned in their original and undamaged packaging.
Products must be complete, unused, and undamaged.
Products that are sealed can only be returned if the seal has not been broken.
Products that cannot be returned
Products that are of a personal nature.
Products that are specially ordered for you.
Products that are customized according to the buyer's specifications.
Used products will not be credited.
Products that have been cut to size, such as fabrics or rubbers, cannot be returned.
Products that the buyer has attempted to repair themselves will not be credited.
Upon receipt of your order, the products become your property. Therefore, we always recommend sending return shipments with insurance. Additionally, always ensure that you have a shipping receipt from the carrier when returning items. This way, in case of loss or damage, you can file a claim with your carrier. After notifying us of your return, we will refund the purchase amount including shipping costs within 14 days of receiving the product. The return shipping costs are at your expense. For refused packages, we will deduct the costs of refusing the package from your credit.
Please use our return form if you wish to return products.
If you have any other questions regarding returns, please contact us at info@speelberg.com.
